Terms of Service

These Terms of Service are a contract between Lenso, doing business as Lenso if applicable, and the person or organization using the Service. In these Terms, "Lenso," "we," "us," and "our" refer to Lenso.

Please read these Terms before creating an account, joining a studio workspace, opening a client area, submitting a project request, starting a subscription, or otherwise using Lenso.

If you use Lenso for a company, studio, or other organization, you confirm that you have authority to accept these Terms for that organization. If you do not agree to these Terms, do not use the Service.

Our Privacy Policy explains how Lenso handles personal information. A studio may also have its own agreement, privacy notice, project terms, or licensing terms. Those studio documents govern the studio's photography services and do not make Lenso a party to that relationship.

This summary is for convenience. The full Terms below control if the summary and the Terms differ.

1. Agreement and eligibility

You accept these Terms when you take an action that clearly presents them for acceptance, such as creating a Lenso account, joining a studio workspace when acceptance is required, or accepting a material updated version.

You may use the Service only if:

• you have legal capacity to enter a contract;
• you are at least the age of majority where you live;
• the information you provide is accurate;
• your use is lawful;
• you are not prohibited from using the Service under applicable law;
• if you act for an organization, you have authority to bind it.

Paid studio subscriptions are currently offered to eligible studios in the United States and Canada. A studio may invite a client in another location where access is lawful. Availability can vary by location, provider support, payment method, and legal requirements.

If a mandatory law gives you rights that cannot be waived, these Terms do not take those rights away.

2. Definitions

In these Terms:

• Account User means a person with a Lenso account, including a studio owner, administrator, or team member.
• Add-on means an optional purchase outside the core plan, such as additional storage or onboarding, when available.
• Client means a person a Studio invites to a private client area for a Job.
• Client Area means the client-facing part of the Service where an authorized Client can provide information, review work, request changes, approve work, view an invoice when enabled, or receive Final Files. The product may refer to this area as a client portal.
• Final Files means files a Studio makes available as final delivery for a Job.
• Job means the connected record for a Studio's client work, including request details, a brief, products, shot requirements, files, review history, approvals, optional invoices, and delivery context. The application may label the underlying record as a project.
• Proof means a preview or work-in-progress file shared for review.
• Request Submitter means a person who sends information through a public or embedded Studio request form.
• Service means Lenso's websites, applications, APIs used internally by those applications, client areas, request forms, related software, and support services covered by these Terms.
• Studio means the business or organization that owns or controls a Lenso workspace and, where the context requires, its authorized Account Users.
• Subscription means a paid or trial plan for a Studio workspace.
• Third-Party Service means a provider or integration used with Lenso, such as identity, cloud, email, storage, analytics, AI, or payment services.
• User Content means text, files, images, videos, product information, shot lists, references, comments, messages, metadata, approvals, invoices, and other material submitted to or created through the Service by or for a user.
• Workspace means the private area in which a Studio manages Account Users, Jobs, settings, files, and billing.

3. What Lenso provides

Lenso provides client workflow software for product photography studios.

Depending on the plan, configuration, location, and current feature availability, the Service can help a Studio:

• add or link a structured "Start a project" request on its website;
• enter a referral, repeat job, agency introduction, phone request, or other client work itself;
• collect product, SKU, shot-list, reference, deadline, and delivery information;
• review a request before deciding whether to create a Job;
• invite a Client through a project-specific access link;
• share a brief, Proofs, versions, and Final Files;
• record comments, change requests, and approvals;
• create an invoice and optionally accept payment through a connected Stripe account;
• retain Job history and use prior context when the Studio starts repeat work;
• use optional AI assistance to draft structured brief suggestions.

Lenso does not:

• provide photography, retouching, production, creative, legal, tax, accounting, insurance, warehousing, carrier, customs, or collection services;
• act as a marketplace or promise a Studio new client work;
• decide whether a Studio must accept a request;
• set a Studio's prices or project terms;
• guarantee a Client will review, approve, pay for, or download work;
• guarantee that a Studio or Client will perform its agreement;
• provide a universal cross-studio client library;
• let Clients create or reorder Jobs without Studio review unless a later feature is expressly released;
• provide a custom domain, studio-domain email, public API, webhooks, or other future feature unless the current plan and product expressly include it;
• provide an AI image generator.

Lenso may introduce, modify, limit, or retire features under Section 19. A feature shown in a demo, beta, plan preview, roadmap, or help article is not included unless the current Service or a written order expressly includes it.

4. Accounts, workspaces, and team access

You must provide accurate account information and keep it current.

You are responsible for:

• safeguarding your password and authentication methods;
• using a unique password where password login is available;
• keeping account and recovery details current;
• reviewing Account Users and roles;
• removing access when a person no longer works with the Studio;
• notifying Lenso promptly if you suspect unauthorized access.

Do not share an individual login. Each Account User must use their own account unless Lenso expressly supports another method.

A Workspace owner controls:

• plan selection and billing;
• team invitations;
• Account User roles;
• Studio settings;
• branding settings available to the plan;
• request forms;
• Job and Client access;
• account export, cancellation, and deletion actions available to the owner.

Administrators and members have the permissions shown in the Service. The Studio is responsible for assigning appropriate roles.

A Studio is responsible for the actions of its Account Users when they act within the Studio's Workspace. Each Account User is also individually responsible for following these Terms.

If an invitation is sent to the wrong address, the Studio must revoke it promptly. Lenso may restrict or revoke access when reasonably necessary to protect the Workspace, another user, or the Service.

5. Public project requests

A Studio can publish a Lenso-hosted project request as a link or embed it on the Studio's website.

Submitting a request:

• sends the information to the named Studio for review;
• does not create a booking;
• does not create a quote;
• does not require the Studio to accept the work;
• does not create a photography-services agreement with Lenso;
• does not automatically create a Job;
• may require the Request Submitter to confirm an email address before the Studio is notified or can act.

The Studio decides whether to respond, request more information, decline, or convert the request into a Job.

A Request Submitter must:

• provide information they believe is accurate;
• have permission to submit references, files, product information, personal information, and other material;
• avoid false, deceptive, abusive, automated, or unlawful requests;
• avoid including sensitive information that the form does not request.

Lenso does not guarantee that a Studio will respond or accept the request.

The Studio's own proposal, contract, terms, or privacy notice may apply to the Studio's services when properly presented. Lenso does not write, approve, or enforce those Studio terms.

6. Client access, review, and approvals

A Studio can invite a Client to a private, Job-specific Client Area.

Client access may use an expiring or revocable magic link. A Client must:

• keep the link confidential;
• use it only for the intended Job;
• not forward it to an unauthorized person;
• use accurate information;
• have permission to upload or share User Content;
• notify the Studio or Lenso if the link may be compromised.

The Studio controls who it invites and what each Client can access. Lenso may expire, rotate, or revoke a link to protect the Service or respond to suspected misuse.

The Client Area can record actions such as:

• submitting or approving a brief;
• commenting on a Proof;
• requesting changes;
• approving work;
• viewing an invoice;
• downloading Final Files.

Lenso records these actions and related timestamps as part of the Job history. The Studio and Client remain responsible for deciding the contractual effect of an approval, change request, silence, download, or other action.

An approval recorded in Lenso does not automatically:

• waive a legal right;
• change the Studio's contract;
• prove that every requirement was met;
• transfer copyright or another right;
• resolve a dispute.

Those effects depend on the Studio-client agreement and applicable law.

7. The Studio-client relationship

Lenso is not a party to the agreement between a Studio and its Client.

The Studio is responsible for:

• deciding whether to accept a request;
• defining scope, services, deliverables, pricing, deposits, schedules, revision limits, and cancellation terms;
• obtaining product, model, property, trademark, copyright, privacy, and other permissions;
• handling products and samples;
• packaging, shipping, customs, tracking, storage, return, loss, and insurance;
• performing the photography or related service;
• checking creative and technical quality;
• delivering what it promised;
• licensing and usage rights;
• invoicing, taxes, refunds, chargebacks, and client disputes;
• complying with laws that apply to the Studio and its services.

A Client is responsible for:

• giving the Studio accurate information;
• providing materials and instructions it has the right to provide;
• reviewing work and responding according to its agreement with the Studio;
• paying the Studio as agreed;
• using Final Files within the rights granted by the Studio or other rights holder.

Lenso does not:

• inspect or guarantee the Studio's work;
• verify product claims or legal clearances;
• decide whether work meets a brief;
• determine whether a revision is included;
• set or enforce a refund;
• mediate or arbitrate a Studio-client dispute;
• insure products or files.

The Lenso Quality Standard and other educational resources are general guidance. They become part of a Studio-client agreement only if those parties expressly incorporate them.

8. Subscriptions, trials, fees, and taxes

A Workspace owner or another person expressly authorized by Lenso can purchase or change a Subscription.

The checkout or Billing screen shows the applicable:

• plan;
• billing cycle;
• price;
• currency;
• trial, if offered;
• renewal date;
• taxes;
• add-ons;
• immediate or future charge;
• effective date.

Review that information before confirming.

Automatic renewal

A paid Subscription renews automatically for the same billing cycle until it is canceled, unless the checkout or a written order says otherwise.

By starting a paid Subscription, you authorize Lenso and its payment provider to charge the payment method associated with the billing account for recurring fees, applicable taxes, and approved add-ons.

Trials

Lenso may offer a trial to an eligible Studio. Trial eligibility can depend on prior trial use, prior paid use, account history, location, promotion rules, and other anti-abuse checks.

A trial is not guaranteed.

The checkout controls:

• the trial length;
• whether a payment method is required;
• what happens when the trial ends;
• the first charge date.

Under Lenso's current default no-card trial policy, an eligible trial can begin without a payment method, and the Subscription ends automatically if no payment method is added before the trial ends.

If a payment method is added and the Subscription is set to continue, the first charge occurs as shown at checkout or in Billing.

Fees and price changes

Fees are due in the currency shown at checkout.

Lenso may change future prices. For an existing paid Subscription, Lenso will provide notice of a material price change before it applies to a later renewal, unless the change results from a tax, exchange, or provider adjustment that the law allows to be handled differently.

A price change does not retroactively change a completed charge.

Taxes

Fees do not include taxes unless the checkout says they do.

You are responsible for taxes, duties, levies, or similar charges associated with your purchase, except taxes based on Lenso's net income.

If a valid exemption applies, provide the required documentation through the supported process before the charge when possible.

Lenso may use Stripe Tax, configured tax rates, or another lawful method. The absence of an automatically calculated tax does not transfer the Studio's separate tax duties for its own services to Lenso.

Add-ons

An Add-on can be one-time or recurring. Its checkout states the amount, billing treatment, and included capacity or service.

Recurring Add-ons continue until changed or canceled according to the Billing controls and applicable policy.

9. Plan changes, cancellation, and account end

Plan changes

Before a plan or billing-cycle change is confirmed, Lenso will show or obtain from Stripe the available preview of:

• the selected plan;
• the selected billing cycle;
• the amount due or credited;
• the effective date;
• any proration;
• the next renewal date.

The confirmed preview and resulting billing record control over a general example on a marketing page.

A lower plan can reduce:

• included team seats;
• storage;
• branding controls;
• support;
• other plan-specific features.

If a Workspace is over the lower seat or storage limit:

• Lenso can block new team invitations;
• Lenso can block new uploads;
• existing access can be limited as described in the Service;
• the Studio may need to remove users, reduce storage, buy capacity, or select another plan.

A downgrade does not automatically mean that existing files are immediately deleted. File retention and deletion follow the Privacy Policy, the current product behavior, and any notice Lenso provides.

Cancellation

The Workspace owner can cancel through the available Billing controls or by contacting support when self-service cancellation is unavailable.

Unless the Billing screen says otherwise:

• cancellation stops renewal;
• the paid Subscription remains available through the current paid period;
• cancellation does not create a prorated refund;
• Add-ons may need separate cancellation where shown.

Refund rights are governed by the Refunds and Disputes Policy and any mandatory law.

Failed payment

If a charge fails or remains unpaid, Lenso may:

• retry the charge;
• ask the Workspace owner to update payment details;
• limit paid features;
• pause uploads or other actions;
• suspend the Workspace;
• cancel the Subscription.

Where practical, Lenso will provide notice and an opportunity to fix the payment before destructive action.

Export and retention

A Studio should export needed information before access ends.

Workspace exports, when available, can take time to prepare and use expiring download links.

Lenso is not a permanent archive or backup service. The Studio remains responsible for maintaining its own copies of essential source files, Final Files, contracts, invoices, and records.

After a trial, cancellation, suspension, or deletion request:

• access can end or become limited;
• information may remain for the period described in the Privacy Policy;
• deletion may be delayed by unresolved payment, refund, dispute, fraud, security, legal, or backup requirements;
• information may become unrecoverable after the applicable period.

A request to delete an account does not cancel an unpaid obligation or resolve a dispute.

Review the Privacy Policy for the current retention schedule and account-deletion process.

10. Optional studio-client invoicing and Stripe payments

A Studio can choose to connect its own Stripe account and use supported invoice or payment features.

When a Studio uses this feature:

• the Studio provides the underlying photography or related service;
• the Studio is responsible for the invoice, price, tax, description, due date, refund, and dispute;
• Stripe processes the payment under its terms;
• Stripe may require identity, business, banking, or compliance information;
• Lenso can receive payment status and related identifiers needed to display and operate the feature;
• Lenso does not guarantee that Stripe will approve an account or payment;
• Lenso does not hold the Studio's client funds;
• under the current model, Lenso does not take a commission from the Studio's client payment.

Lenso subscription fees are separate from a payment a Client makes to a Studio.

The Studio remains responsible for:

• applicable sales, use, goods-and-services, value-added, withholding, or other taxes on its client services;
• tax registration and filing;
• refunds;
• payment disputes;
• chargebacks;
• evidence of service;
• compliance with Stripe's connected-account terms.

Lenso's invoice and payment tools are operational records. They are not accounting, tax, legal, collection, or escrow services.

A Client with a payment concern about the Studio's services must contact the Studio. A payment processed by Stripe can also be subject to Stripe and card-network procedures.

11. User Content and permissions

You or your licensors keep ownership of User Content.

You give Lenso a non-exclusive, worldwide, royalty-free license to host, store, reproduce, create necessary technical copies and previews, process, transmit, display, back up, secure, and otherwise handle User Content only as reasonably needed to:

• provide the Service;
• make content available to people the Studio authorizes;
• operate request, Client Area, review, invoice, and delivery features;
• prevent abuse and protect the Service;
• provide support;
• maintain backups and business continuity;
• comply with law and valid legal process;
• use approved Third-Party Services that help provide those functions.

This license allows Lenso to give its service providers the limited permissions they need to perform those functions.

The license ends when the User Content is deleted from active systems, subject to:

• the retention periods in the Privacy Policy;
• backup cycles;
• legal obligations;
• fraud, security, payment, and dispute records;
• content another authorized user still has a lawful right to retain.

You confirm that:

• you own User Content or have permission to submit and use it;
• Lenso's permitted handling will not violate another person's rights;
• you have provided any notice or obtained any consent required for personal information;
• User Content and its use comply with law and these Terms.

The Studio controls the people it authorizes to see User Content. The Studio is responsible for checking recipients and access settings.

Rights between a Studio and Client in photographs, video, source files, Proofs, Final Files, trademarks, product information, and other deliverables are governed by their own agreement. Lenso does not acquire those commercial rights merely because the files are stored in the Service.

Lenso may remove, restrict, or preserve User Content when reasonably necessary to:

• respond to a valid legal request;
• address alleged infringement;
• protect a person or the Service;
• enforce these Terms.

Where lawful and practical, Lenso will notify the affected account.

12. Confidentiality

Each party may receive non-public business, technical, client, pricing, security, or project information from the other.

"Confidential Information" means information that is marked confidential or that a reasonable person would understand to be confidential in context. User Content in a private Workspace is treated as the Studio's Confidential Information.

The receiving party will:

• use Confidential Information only to perform or receive the Service and exercise rights under these Terms;
• protect it with reasonable care;
• share it only with people and providers who need it and are subject to suitable confidentiality duties;
• not disclose it to another person except as these Terms permit.

Confidential Information does not include information that the receiving party can show:

• was lawfully known without a confidentiality duty;
• becomes public without breach;
• is received lawfully from another source without a confidentiality duty;
• is independently developed without using the other party's Confidential Information.

A party may disclose Confidential Information when law or valid legal process requires it. Where lawful, that party will give reasonable notice so the other party can seek protection.

This section does not replace the Privacy Policy or a signed Data Processing Addendum.

13. Lenso intellectual property and feedback

Lenso and its licensors own the Service, including its software, design, documentation, brand, and related intellectual property, excluding User Content.

Subject to these Terms and the applicable plan, Lenso gives you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or invited client use.

Except where law does not allow the restriction, you may not:

• copy, sell, sublicense, or resell the Service;
• modify or create a derivative of the Service;
• reverse engineer or attempt to discover source code;
• remove ownership notices;
• use Lenso's name or marks without permission;
• use non-public Service content or data to build a competing product;
• access the Service through an unauthorized automated method.

You may send ideas, suggestions, or feedback. If you do, you give Lenso permission to use that feedback without restriction or payment, provided Lenso does not identify you publicly without permission.

Do not include confidential client content in general feedback unless it is necessary for support and you are authorized to share it.

14. AI Brief Assist

Lenso may offer AI Brief Assist or another clearly identified assistive feature.

When you choose to use an AI feature:

• Lenso sends the input and relevant structured context needed to produce a response to the configured AI provider;
• the provider processes that information under its applicable terms and Lenso's provider agreement;
• the feature returns suggestions;
• the suggestions are not automatically correct, complete, unique, or suitable;
• a person must review and decide whether to apply them.

You remain responsible for:

• the input;
• the final brief;
• rights and permissions;
• factual accuracy;
• product claims;
• safety requirements;
• legal and contractual decisions;
• the effect of applying a suggestion.

AI output is not legal, tax, accounting, insurance, rights-clearance, accessibility, safety, or other professional advice.

Do not submit information to an AI feature unless you have the right to do so and the information is appropriate for the feature.

Similar or identical output may be provided to another user.

The Privacy Policy describes current AI providers, data handling, choices, and retention.

15. Acceptable use

You must use the Service lawfully and in a way that does not harm another person, the Service, or its providers.

You may not:

• access an account, Workspace, Client Area, Job, file, or system without permission;
• share credentials or private links with an unauthorized person;
• bypass authentication, plan limits, quotas, rate limits, or security controls;
• probe, scan, or test security without Lenso's prior written permission;
• introduce malware, harmful code, or destructive content;
• overload, disrupt, or degrade the Service;
• scrape or automate access through an unapproved method;
• impersonate another person or misrepresent your authority;
• send spam, deceptive requests, harassment, threats, or abusive content;
• upload content that is unlawful, infringing, defamatory, fraudulent, exploitative, or invasive of privacy;
• use the Service for child sexual abuse material or to exploit or endanger a minor;
• use the Service to violate sanctions, export controls, payment rules, or another applicable law;
• use another user's content or non-public Service data to train a model or build a competing dataset without permission;
• resell access to the Service unless Lenso expressly agrees in writing;
• help another person do any of the above.

Lenso may apply reasonable technical limits to protect users, providers, and the Service.

If you discover a security problem, report it through the Security page. Do not access more data than necessary to demonstrate the issue.

16. Third-Party Services

The Service depends on Third-Party Services, which can include:

• authentication providers;
• cloud hosting and storage;
• email delivery;
• error monitoring;
• analytics that operate under the current consent settings;
• bot protection;
• AI providers;
• Stripe and payment networks;
• content or video services used on public pages.

A Third-Party Service can have its own terms and privacy policy.

Lenso is responsible for selecting and managing its providers as described in the Privacy Policy, but Lenso does not control every provider event, outage, policy, account decision, or network failure.

Optional integrations can stop working or change when a provider changes its service. Lenso may replace or discontinue a provider or integration when reasonably necessary.

If you connect a Studio-owned account, such as Stripe, you authorize Lenso to exchange the information needed to operate that integration.

You are responsible for complying with the terms that apply to your own connected account.

17. Privacy and security

Lenso's Privacy Policy explains:

• which personal information Lenso handles;
• when Lenso acts for its own purposes;
• how Studio-controlled job information is handled;
• service providers;
• AI processing;
• analytics choices;
• retention;
• export and deletion;
• privacy requests.

A Studio is responsible for:

• giving its Clients and Request Submitters any notice required for the Studio's own purposes;
• collecting information lawfully;
• using appropriate request and brief fields;
• assigning access carefully;
• responding to requests concerning Studio-controlled job information;
• complying with privacy laws that apply to the Studio.

Lenso uses technical and organizational measures intended to protect the Service. No online service, transmission, or storage system is completely secure.

You must use the available security controls and notify Lenso promptly of suspected unauthorized access.

Do not send security reports through a public request form or include credentials, tokens, or unnecessary personal information in an initial report. Read How Lenso protects studio and client work for current safeguards and product limits.

18. Service availability, maintenance, and beta features

Lenso aims to provide a reliable Service, but does not guarantee uninterrupted or error-free operation.

The Service can be unavailable or degraded because of:

• maintenance;
• software defects;
• internet or provider failures;
• security incidents;
• abuse prevention;
• legal requirements;
• events outside reasonable control.

Lenso may perform planned or emergency maintenance. Where practical, Lenso will provide notice of material planned interruption.

Unless a signed order expressly includes a service-level agreement, no uptime or response-time SLA applies.

Backups, version history, exports, and delivery tools reduce some risks but do not replace the Studio's own backup and records practices.

A feature labeled preview, beta, experimental, early access, or similar:

• may be incomplete;
• can change or end;
• may have additional limits;
• is provided without a production commitment unless Lenso says otherwise in writing.

Do not use a beta feature for a critical Client Job unless the Studio accepts the risk and maintains an alternative.

19. Changes to the Service

Lenso may change the Service to:

• improve usability or reliability;
• respond to security, legal, provider, or abuse risks;
• add or remove features;
• change plan packaging;
• discontinue an unsupported integration;
• operate the business responsibly.

Lenso will not use a demo, roadmap, or marketing preview as a promise that a future feature will be released.

For a material reduction to a paid core feature during a prepaid period, Lenso will provide reasonable notice where practical and will offer an appropriate remedy required by law or approved policy.

Lenso can make an immediate change when needed for security, legal compliance, provider failure, or prevention of harm.

20. Suspension and termination

Suspension by Lenso

Lenso may suspend or limit access when reasonably necessary because of:

• unpaid fees;
• suspected fraud;
• a security risk;
• abusive or unlawful use;
• a material breach of these Terms;
• a valid legal request;
• risk to another user or provider;
• an emergency that threatens the Service.

Where lawful and practical, Lenso will:

• explain the reason;
• limit the suspension to what is reasonably necessary;
• provide an opportunity to fix the issue;
• restore access when the reason is resolved.

Lenso can act without advance notice when delay would create material risk.

Termination by you

You may stop using the Service.

A Workspace owner may cancel a Subscription and may request account deletion through the available controls, subject to:

• the current billing period;
• outstanding charges;
• unresolved Studio-client payment activity;
• refund or dispute records;
• legal retention;
• the Privacy Policy.

Termination by Lenso

Lenso may terminate an account or Subscription for a material or repeated breach that is not fixed within a reasonable period after notice, unless immediate termination is justified by security, unlawful conduct, fraud, or risk of harm.

Effect of termination

When access ends:

• the right to use the Service ends;
• client and team links may stop working;
• the Studio should have exported needed data;
• Lenso may retain or delete data under the Privacy Policy;
• unpaid obligations remain due;
• sections that by their nature should survive continue, including ownership, confidentiality, payment, disclaimers, liability, indemnity, disputes, and general terms.

21. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available".

Lenso does not promise that:

• the Service will always be available, secure, or error-free;
• every defect will be corrected;
• a Studio will receive new work;
• a Request Submitter will receive a response;
• a Client will approve, pay, or download;
• an approval record will have a particular legal effect;
• a file can always be recovered;
• a Third-Party Service will remain available;
• AI output will be accurate, complete, unique, or suitable;
• the Service will meet every legal, accounting, tax, insurance, archival, procurement, or business requirement.

To the maximum extent permitted by law, Lenso disclaims implied warranties and conditions, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

22. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for:

• indirect, incidental, special, exemplary, or consequential loss;
• lost profit, revenue, business, opportunity, goodwill, or anticipated savings;
• loss or corruption of data;
• the cost of substitute services;

arising from or related to the Service or these Terms, even if the party knew the loss was possible.

To the maximum extent permitted by law, Lenso's total aggregate liability arising from or related to the Service and these Terms will not exceed the greater of:

• the fees paid or payable to Lenso for the affected Workspace during the 12 months before the event giving rise to the claim; or
• CAD $100.

The limits apply across all claims and legal theories.

The limits do not apply where and to the extent applicable law does not allow them.

A Studio's dispute with its Client, including a dispute about services, quality, scope, schedule, product loss, licensing, invoice, refund, or chargeback, is not a Lenso liability merely because the Studio used the Service.

23. Indemnity

The Studio will defend, indemnify, and hold harmless Lenso and its officers, directors, employees, and contractors from a third-party claim, damage, loss, liability, cost, or reasonable legal fee arising from:

• the Studio's photography or related services;
• the Studio's agreement or dispute with a Client;
• User Content submitted by or for the Studio;
• an allegation that the Studio's User Content or permitted use infringes another person's rights;
• the Studio's products, shipping, handling, taxes, licensing, advertising claims, or legal compliance;
• the Studio's or its Account Users' material breach of these Terms;
• unlawful or unauthorized use of the Service.

Lenso will:

• notify the Studio promptly of a covered claim;
• allow the Studio to control the defense and settlement;
• provide reasonable cooperation at the Studio's expense.

The Studio may not settle a claim in a way that admits fault by Lenso, requires Lenso to pay, or imposes a non-monetary obligation on Lenso without Lenso's written consent.

The Studio is not responsible under this section to the extent a claim results from Lenso's own breach, negligence, or unlawful conduct.

24. Governing law and disputes

These Terms and any dispute arising from or related to them are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law rules.

The parties submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.

Before filing a claim, a party will send written notice describing the issue and requested resolution. The parties will try in good faith to resolve it for at least 30 days, unless urgent injunctive or protective relief is reasonably necessary.

Nothing in this section prevents either party from seeking urgent relief to protect confidential information, intellectual property, security, or access to a system.

Mandatory law may give a person the right to bring a claim in another forum or under another law. This section does not remove a right that cannot lawfully be waived.

These Terms do not require arbitration unless a later counsel-approved version expressly says so.

25. Changes to these Terms and notices

Lenso may update these Terms.

The page will show the current effective date and version.

For a material change, Lenso will provide reasonable advance notice where practical through:

• email to the account address;
• an in-product notice;
• another reasonable channel associated with the account.

Lenso may require an Account User to accept a material updated version before continuing to use some or all of the Service.

A change does not apply retroactively unless law requires it or the parties expressly agree.

If you do not agree to an updated version, stop using the Service and cancel before the version becomes effective. Contact support about export or account access before the effective date.

Notices to Lenso under these Terms must be sent to the legal contact in Section 27 and are effective when received.

Operational, billing, security, and account notices may be sent electronically. You consent to receiving those service messages. They are not marketing messages.

26. General terms

Entire agreement

These Terms, the Privacy Policy, the Refunds and Disputes Policy, the checkout or order details, and any signed agreement that expressly applies form the agreement about the Service.

A Studio's separate agreement with its Client is not part of Lenso's agreement.

Order of precedence

If documents conflict, the following order applies unless a signed document says otherwise:

1. a signed order form, Data Processing Addendum, or other written agreement with Lenso;
2. the specific checkout or subscription order details;
3. these Terms;
4. a policy incorporated by these Terms.

The Privacy Policy controls the description of personal-information handling.

Assignment

You may not assign these Terms or transfer an account without Lenso's written consent, except as part of a bona fide sale or reorganization of the Studio if the successor accepts these Terms and the transfer is lawful.

Lenso may assign these Terms as part of a merger, acquisition, financing, reorganization, or sale of all or substantially all relevant assets, subject to applicable law and the Privacy Policy.

No agency

These Terms do not create a partnership, employment, franchise, fiduciary, joint venture, or agency relationship between Lenso and a Studio, Client, or Request Submitter.

No third-party beneficiaries

Except for people expressly protected by the indemnity or liability provisions, no other person has a right to enforce these Terms.

Severability

If a provision is unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary. The rest remains effective.

Waiver

A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance.

Force majeure

Neither party is liable for delay or failure caused by events outside reasonable control, except for payment obligations. Examples include internet or utility failure, provider outage, natural disaster, labour disruption, war, government action, epidemic, and widespread cyberattack.

Headings

Headings and the plain-language summary are for convenience and do not change the meaning of the Terms.

Language

The parties have requested that these Terms and related documents be written in English. If a translated version is provided, the counsel-approved controlling-language rule will apply, subject to mandatory law.

27. Contact

Legal questions and notices:

Lenso

Email: [email protected]

General support:

Email: [email protected]

Privacy questions:

Email: [email protected]

28. Related policies

• Privacy Policy
• Security
• Refunds and Disputes Policy
• The Lenso Quality Standard
• Status

The Lenso Quality Standard is guidance and is not part of a Studio-client agreement unless those parties expressly adopt it.