Terms of Service
Welcome to lenso.io. These Terms of Service outline the rules and regulations for using our platform. By accessing or using our website, you agree to these terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using lenso.io, you agree to be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, you are prohibited from using our website or services.
2. Description of Services
What We Offer
lenso.io connects users with local product photographers who offer services such as product photography, lifestyle photography, jewelry photography, and more. Our platform allows users to search for vendors, view portfolios, compare pricing, and book services securely.
3. User Accounts
Account Responsibility
Users may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized use of your account.
4. Service Fees & Payment
Payment Terms
Payments are processed via Stripe Connect. By using our payment services, you agree to Stripe's terms. We may charge a service fee, which will be clearly disclosed before completing a transaction.
Marketplace Roles
Lenso.io operates as a marketplace platform connecting customers with vendors (photographers). We facilitate payments but are not the service provider. Vendors are independent contractors responsible for delivering services. Platform fees are deducted from customer payments before vendor payouts.
Fees
Platform fees are clearly disclosed before checkout. Fees vary by service type and are calculated as a percentage of the transaction amount. Vendors receive the net amount after platform fees are deducted.
Payout Timing
Vendor earnings are transferred to their Stripe Connect account after payment is received and service delivery is confirmed. Vendors configure their own payout schedule (daily or weekly) through Stripe. Payouts typically arrive in vendor bank accounts 2-3 business days after transfer.
Taxes
Customers are responsible for applicable sales tax, which is calculated and displayed at checkout. Vendors are responsible for their own tax obligations on earnings. Platform fees are disclosed before checkout and are separate from any applicable taxes.
Dispute Handling
Payment disputes and chargebacks are handled through Stripe's dispute resolution process. We will work with both customers and vendors to resolve disputes fairly. In cases of service delivery issues, refunds may be processed according to our refund policy. Chargebacks may result in temporary holds on vendor accounts until resolved.
5. Google Maps API
Location-Based Services
Our platform uses Google Maps APIs to suggest vendors based on your location. By using this feature, you also agree to Google's Terms of Service related to the use of Google Maps APIs.
6. Intellectual Property
Ownership of Content
All content on lenso.io, including text, graphics, logos, and images, is the property of lenso.io or its content suppliers and is protected by copyright laws. Unauthorized use is strictly prohibited.
7. Dispute Resolution
Resolving Disputes
Any disputes related to these Terms of Service must first be resolved informally. If no resolution is achieved, disputes will be settled through binding arbitration under [Insert Arbitration Association] rules.
Payment Disputes: Payment disputes and chargebacks are handled through Stripe's dispute resolution process. We will work with both customers and vendors to resolve disputes fairly. In cases of service delivery issues, refunds may be processed according to our refund policy.
8. Limitation of Liability
lenso.io is not liable for indirect, incidental, or consequential damages related to the use of our services. Our liability is limited to the amount paid for the service in question.
9. Modifications to the Service and Terms
We reserve the right to modify or discontinue any part of our service at any time. Updates to these terms will be posted on this page. Continued use of our platform signifies your agreement to the updated terms.
10. Refunds, Cancellations & Subscription Termination
Refund Policy
Order Refunds: Refund requests must be submitted within 30 days of payment. Refunds are processed to the original payment method within 5-10 business days. Partial refunds may be issued for partially completed services at our discretion. Disputes and chargebacks are handled through Stripe's dispute resolution process.
Service Cancellations: Customers may cancel bookings before service delivery. Cancellation policies vary by vendor and are disclosed at booking. Platform fees are non-refundable unless the vendor fails to deliver the service.
Subscription Cancellation
Vendor Subscriptions: Vendor subscriptions can be canceled at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain access to subscription features until the period ends. No refunds are issued for unused time within the current billing period.
Cancellation Timing: To avoid being charged for the next billing cycle, cancel your subscription before the renewal date. Once a billing period has started, you will have access for the full period even if you cancel mid-cycle.
Account Suspension
We reserve the right to suspend or terminate your account for violations of these terms or conduct harmful to the platform or other users.
11. Governing Law
These Terms of Service are governed by the laws of [Insert Jurisdiction], without regard to conflict-of-law principles.
12. Contact Information
For questions, support, or concerns about these Terms of Service, please contact us:
Customer Support
Email: support@lenso.io
General inquiries: info@lenso.io
We aim to respond to all inquiries within 2 business days during business hours (Monday-Friday, 9:00 AM - 5:00 PM local time).